Refund Policy

Overview

This Refund Policy applies to one-time credit packs sold on Tattoo Maker (https://tattoomaker.net). There is no subscription. The policy is effective 2026-11-11. The site is operated by an individual (a sole operator), [OPERATOR_NAME].

When payments are enabled, charges are processed by Dodo Payments, which acts as the merchant of record. Refunds, when approved, are processed through Dodo Payments back to the original payment method when that is possible.

Unused credits within 7 days

If you have unused credits, you may request a refund within 7 days of the purchase by emailing hello@tattoomaker.net from the email address used at checkout, and including the order or payment reference if you have it.

A refund for unused credits is calculated on the unused portion of that purchase. Credits that have already been used for a successful generation are not refundable, except as described below for failed generations.

This 7-day unused-credit refund is handled on request. It is not an automated button in the product today.

Failed generations

If a paid credit is deducted and the generation then fails, that credit is returned automatically. That is how the site is built: a failed paid generation writes a credit back to your balance so you are not charged a credit for an image that was not created.

If you believe a credit was taken without a successful result and it was not returned, email hello@tattoomaker.net with the approximate time and the email used at checkout.

What is not refunded

Successful generations (including watermarked previews that used a paid credit) are not refunded just because you dislike the design. You can generate again with remaining credits.

Requests made more than 7 days after purchase, or for credits that have already been used, will generally be declined, except where a failed generation was not automatically returned or where the laws of the People's Republic of China require otherwise.

How to request a refund

Email hello@tattoomaker.net. Please include the email address used at checkout, the pack you bought, the date, and whether you are asking about unused credits or a failed generation.